I have a disability or special requirement

We provide electric and gas to a wide variety of customers. We recognise that each one is unique and that some customers may require extra support. There are a number of ways which we can help.

If you have special requirements, you may want to add your details to our Priority Services Register (PSR), for example: whether you have trouble reading your bill or rely on our energy to run essential medical equipment at home, our Priority Services are designed to give you peace of mind. Even if your needs are relatively simple or straightforward, we still want to help as much as possible. Did you know, for example, that you can set a password for So Energy representatives to use before you let them into your home? We can also provide you with a Braille or large print bill.


Currently you are automatically eligible to register on the PSR if you:

  • are of pensionable age
  • have a chronic illness
  • are blind or partially sighted
  • are deaf or hearing impaired


If you would like more information about the PSR, please go to our webpage here (PSR Guide and Registration Form).

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