If you're ending your 12 month fixed contract early and we haven't sent you an email informing you that your tariff is coming to an end, you will be subject to early exit fees.
We'll need to know the following from you:
Remember not to cancel your Direct Debit
We take payments and issue refunds via Direct Debit so please do not cancel this until your final balance has been settled. Only once this has been completed should you cancel your Direct Direct with us.
If you have cancelled your Direct Debit please get in touch as soon as possible to get this re-instated otherwise you may be subject to a missed payment fee (set out in our Terms and Conditions).