Moving home

If you're ending your 12 month fixed contract early and we haven't sent you an email informing you that your tariff is coming to an end, you will be subject to early exit fees.

We'll need to know the following from you:

  • the last date you are responsible for the property (sale completion date or last date of tenancy as agreed with your landlord or letting agency)
  • your forwarding address.
  • if you know who's moving in or who will responsible for the property once you've moved out.
  • your closing reads (after you've move out). This is so we can end your usage at the right place and send out an accurate final bill.

Remember not to cancel your Direct Debit
We take payments and issue refunds via Direct Debit so please do not cancel this until your final balance has been settled. Only once this has been completed should you cancel your Direct Direct with us.

If you have cancelled your Direct Debit please get in touch as soon as possible to get this re-instated otherwise you may be subject to a missed payment fee (set out in our Terms and Conditions).

We know moving house is a busy time, so we're trying to make it as pain free as possible. Send us an email or give us a call on 0330 111 5050, and we'll talk you through it.

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