I've forgotten my password

How do I log in?

If you're having trouble logging in, here are some things to check:

  • You should log in from our log in page
  • Your username is the email address registered to your So Energy account
  • We ask that passwords are at least 8 characters long, and contain a mixture of uppercase, lowercase, and numbers (at least one of each)

If you still can't log in, visit our log in page, click 'forgotten password', enter your registered email address, and click 'set my password'. You will receive an email containing a link to choose a new password. This link will expire in 2 hours.

No luck?

Contact Us if you're still having trouble and we'll be happy to help.
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