Direct Debit payment review

We review how much you're paying every 6 months to ensure that your payments reflect your energy usage, making sure that there isn't an unexpected large credit/debit on your account. If your usage is higher or lower than expected, then we may revise your Direct Debit payment according, but we will confirm with you before doing this. Even if your account is in credit we may still need to increase your payment amount to allow for higher usage during the winter month.

Example 1
if you end up using less than initially anticipated, we will reduce your monthly payments so that you don't end up paying us more than you need to!

Example 2
if however you end up using more, we will need to increase your monthly Direct Debit so that your payments remain in line with your usage. In this scenario the account is in credit when the adjustment is made, however due to higher usage during the winter months if the payment amount stayed the same there would be a large debt at the end of the contract, a situation that no one wants.

Remember – you only pay for what you use, any remaining account balance will be settled at the end of your contract.

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