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We provide electric and gas to a wide variety of customers and we recognize that each one is unique. We appreciate that some customers may require extra support. There are a number of ways in which we can help if you are one of them.
If you have special requirements, you may want to add your details to our Priority Services Register (PSR). Whether you have trouble reading your bill or rely on our energy to run essential medical equipment at home, our Priority Services are designed to give you peace of mind. Even if your needs are relatively simple or straightforward, we still want to help as much as possible. Did you know, for example, that you can set a password for So Energy representatives to use before you let them into your home? We can also provide you with a Braille or large print bill.
Currently you are automatically eligible to register on the PSR if you:
If you give us permission, we can send your bills to a relative, friend or carer’s address. You’ll need their permission first and they will need to sign the relevant section of our PSR form. Please remember you will still be responsible for paying your bills. If you have a Lasting Power of Attorney who is empowered to act on your behalf, we will need to see evidence of this.
We can also print your bills in large format or send them in Braille. If you are not able to read your meter, we’ll do our best to ensure that we make special arrangements with our meter readers.
Before you let anyone into your home, always make sure you check who they are. All our representatives will produce an I.D card as soon as you open the door and will be able to inform you of the reason for their visit.
For extra security, we can record a password of your choice that is known only to So Energy and our appointed representatives who may need to call at your home. Please complete the section at the end of the registration form.
There are a number of ways you can contact us if you have a query or question about your account.
The information you provide us with will be treated as confidential. Our Licence requires us to obtain consent to pass your details onward to local network operators, as well as any appointed agents working on our behalf. By completing, signing and returning this form to So Energy, you are giving us consent to pass on your details to companies that may need to visit your home or to carry out work on the electricity or gas network. Once you have registered, we will be able tell you about any new services that we are able to offer you, and send you up to date information on our current services.