Changing your switch date

Unfortunately, we can’t delay your start date once you’ve signed up. However, if you are concerned you will be charged an early exit fee by your current supplier, it is worth noting that fees cannot be applied if you’re in the last 42 days of your contract. See our section on Exit Fees for more information.

If you still need to delay your start date, you will need to cancel your switch over to us and reapply again in the future. If you’re within your 14-day cooling off period you can cancel your switch free of charge. If you are outside of this cooling off period there may be charges.

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