Your energy statement explained

We know energy statements & bills can be a little confusing so we've highlighted areas that may be of interest and explained how we've calculated them. If you do have problems or anything isn't clear, just drop us an email at help@so.energy or call us on 0330 111 5050 (We're open Monday to Friday, 9am till 5pm).

  1. Fixed monthly Direct Debit statement
  2. Pay on receipt of bill (for out of contract customers)
  3. Final Bills






Fixed monthly Direct Debit statement

Below is an example of a So Energy gas & electricity statement, paid by fixed monthly Direct Debit.


1. This is your Account Number and Statement Reference Number. If you need to talk to us about your statement, it's useful having these to hand.

2. This is your billing period, i.e. when your statement runs from and to. If you'd like your statement to end on your read rather than our estimate, submit your monthly meter read on (or around) your billing end date.

3. The primary account holder's name is the only name which will appear on statements. If you have any additional names on your account these will not be shown on your statement.

4. The billing address is shown on the front of the statement. If you have a different supply address and billing address, you can find the supply address on page 2 of your statement.

5. This is your Account Balance from your previous statement (if it's your first energy statement from us, this will show £0.00).

6. We'll list any payments made, account credits or debits applied since you last statement was produced. Please also bear in mind that payments or debits/credits applied outside of the billing period may also be shown. Any payments/credits will have a (CR) next to them, whilst any account charges/debits will not. Please see below regarding Offset bills.

7. Your Balance Brought Forward is calculated by adding Balance at your last statement and any payments made (so in this example, CR £199.54 + CR £108.75 = CR £308.29).

8. All energy usage charges applied during this billing period. A breakdown of these charges are detailed on page 2 of the energy statement.

9. This is calculated by adding any Balance Brought Forward and the New charges included in this statement (in this example, CR £308.29 + £143.65 = CR £164.64).

10. This is your forecast energy costs for the next 12 months. It assumes you do not change or renew your energy tariff over this 12 month period which may include charges based on our So Out of Contract, variable tariff. The forecast usage is based on information held by the energy industry about your property (shown on point 15). For more information about this and how it's calculated see: Personal Projection.

11. Each month we compare the tariff you're already on against the latest fixed tariff we have on offer and we'll let you know if you're already on the cheapest tariff for you. If there are savings to be made by switching tariff, we'll let you know how much you could save over the next 12 months by doing so. Projected savings are calculated by comparing your Personal Projection (for each fuel) against the forecast costs if you were to move onto our latest fixed tariff. If you're coming towards the end of your fixed contract please double check these savings by comparing your unit rates and standing charge, to make sure that it is the best option for you to switch tariffs. For more information see: Personal Projection - Could you pay less.


Offset bills
If there is an Offset bill line in section 5, this is because we've had to reissue your energy statement. We have had to 'offset' the charges on the incorrect statement previously issued for the same billing period. You will not be charged twice for the same energy. The most common reason for this is if an incorrect reading had been initially used to calculate your energy charges (if we've disputed your opening / final read for example) and we've gone back and corrected it.

If you login to your online account, in the Bills and Statements section you will see a table showing all payments made (credits) and all the charges based on your energy usage (debits).

Please note we only show the most up to date version of each statement for each billing period on your online account.



12. This is your S-Number, it is a unique 21-digit reference used to identify your electricity supply point. The bottom 13-digits is your MPAN (Meter Point Administration Number).

13. This section shows your supply address (this may be different to your billing address if this is not your primary residence), along with your tariff name and the exact period you have been charged for in this statement

14. This is your M-Number or MPRN (Meter Point Reference Number), it uniquely identifies your gas supply point and can be between 6 and 10 digits long.

15. This is your estimated annual energy usage provided to us by the energy industry. It is based on your meter readings, so the more readings you give, the more accurate this will be. See How am I charged for my energy for more information.

16. This is an example of how we convert gas units to kWh.

17. This states all charges included in the billing period as well as VAT. This matches the 'New charges included in this statement' shown on page 1.



18.This section provides details of where you can find more information through our website, and how to get in touch with us if you have any questions.

19. This is an average daily usage, for your reference. This is calculated by taking the total usage for the statement period and dividing this by the number of days, so in this example daily electricity usage is 134.5kWh divided by 31 days = 4 kWh/day (rounded to nearest whole kWh).

20. This sets out what to do if you're unhappy with the service that we're offering.





Pay on receipt of bill (for So Out of Contract customers)

Below is an example of a typical So Energy gas & electricity statement, paid on receipt of bill.


1.This is the total charges due. See page 2 for a breakdown of the charges.

2.This is the date which payment is due for or, if there is a Direct Debit in place, the date on which payment will be collected.




Final Bills

Below is an example of a typical So Energy gas & electricity final bill.


1. This is the charges included in your final bill.

2. This is the total charges due. See page 2 for a breakdown of the charges, including the dates and closing readings used to create your final bill, and any exit fees if these apply. If you've switched away from us these reads have been provided by your new supplier. If you didn't provide them or they haven't used the read you've given to them, then this will be shown as a Closing Estimate. If they have used your read then it will show as Closing Read. If you disagree with the closing read we've used then please get in touch.

3. This is the date which payment is due for or, if there is a Direct Debit in place, the date on which payment will be collected. If you're moving home and taking us with you, we won't collect the outstanding balance, instead we'll automatically transfer the full balance over to your new property.


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