We know energy statement & bills can be a little confusing so we've highlighted areas that may be of interest and explained how we've calculated them. If you do have problems or anything isn't clear, just drop us an email at email@example.com or call us on 0330 111 5050 (We're open Monday to Friday, 9am till 5pm).
Below is an example of a So Energy gas & electricity statement, paid by fixed monthly Direct Debit.
1. This is your Account Number and Statement Reference Number. If you need to talk to us about your statement, it's useful having these to hand.
2. This is your billing period, i.e. when your statement runs from and to. If you'd like your statement to end on your read rather than our estimate, submit your monthly meter read on (or around) your billing end date.
3.The primary account holder's name and billing address. If you have any additional names on your account these will not be shown on your statement.
4. This is your Account Balance on your previous statement (if it's your first energy statement from us, this will show £0.00).
5. We'll list any payments made, account credits or debits applied since you last statement was produced. Please also bear in mind that payments or debits/credits applied outside of the billing period may also be shown. Any payments/credits will have a (CR) next to them, for an account credit, and any account charges will have a debit (DR). Please see below regarding Offset bills.
6. This is calculated by adding Balance at your last statement and including any payments made. (so in this example, £100.00 DR + £92.00 CR = £8.00 DR).
7. This is your forecast energy costs for the next 12 months. It assumes you do not change or renew your energy tariff over this 12 month period which may include charges based on our Out of Contract tariff. The forecast usage is based on what the energy industry hold on your property (shown on point 14). For more information about this and how it's calculated see: Personal Projection.
8. All energy usage charges applied during this billing period. A breakdown of these charges are detailed on p2 of the energy statement.
9. This is calculated adding any Balance Brought Forward and the New charges included in this statement (in this example, £8.00 DR + £163.42 DR = £171.42 DR).
10. Each month we compare the tariff you're already on against the latest fixed tariff we have on offer. We'll let you know if you're already on the cheapest tariff for you, or if there are saving to be made by switching tariff, we'll let you know that too and by how much you could save over the next 12 months by doing so. Projected savings are calculated by comparing your Personal Projection (for each fuel) against the forecast costs if you were to move onto our latest fixed tariff. If you're coming towards the end of your fixed contract please double check these savings by comparing your unit rates and standing charge, to make sure that it is the option for you to switch tariffs. For more information see: Personal Projection - Could you pay less.
If there is an Offset bill line in section 5, this is because we've had to reissue your energy statement. This is because we have had to 'offset' the charges on the incorrect statement previously issued for the same billing period. You will not be charged twice for the same energy. The most common reason for this is if an incorrect reading had been initially used to calculate your energy charges (if we've disputed your opening / final read for example) and we've gone back and corrected it.
If you login to your online account, in the Bills and Statements section you will see a table showing all payments made (credits) and all the charges based on your energy usage (debits).
Please note we only show the most up to date version of each statement for each billing period on your online account.
11. This is your S-Number, it is a 21-digit reference used to uniquely identify electricity supply point. The bottom 13-digits is your MPAN (Meter Point Administration Number).
12. This is your supply address (this may be different to your billing address if this is not your primary residence).
13. This is your M-Number or MPRN (Meter Point Reference Number), it uniquely identify gas supply point and can be between 6 and 10 digits long.
14. This is your estimated annual energy usage. See How am I charged for my energy for more information.
15. This states all charges included in the billing period as well as VAT.
16. This is an example as to how we convert gas units to kWhs.
17.This is your Tariff Comparison Rate (TCR). For more information about how this is calculated see Tariff Comparison Rate explained.
18. This sets out what to do if you're unhappy with the service that we're offering.
19. This is an average daily usage for your reference. This is calculated by taking the total usage for that period and divide it by the number of days, so in this example daily electricity usage is 455.1 / 28 = 16 kWh (rounded to nearest decimal place).
Below is an example of a typical So Energy gas & electricity statement, paid on receipt of bill.
1.This is the total charges due. See p2 for a breakdown of the charges.
2.This is the date which it is due for payment and if there is a Direct Debit in place, the date on which it will collected.
Below is an example of a typical So Energy gas & electricity final bill.
1. This is the charges included in your final bill.
2. This is the total charges due. See p2 for a breakdown of the charges.
3. This is the date which it is due for payment and if there is a Direct Debit in place, the date on which it will collected. If you're moving home and taking us with you, we wont collect the outstanding balance we'll automatically transfer the full balance over to your new property.
4. These are the reads we've used to close down your account with us. If you've switched away from us these reads have been provided by your new supplier. If you didn't provide them or they haven't used the read you've gave them, then this will be shown as a Closing Estimate if they've used your read then it will show as Closing Read. If you disagree with the closing read we've used them please get in touch.
5. If you're leaving us because the end of your 12 month period you may have early exit fees. Just bear in mind that the charges are Ex VAT (£4.76 + 5% VAT = £5.00)