Economy 7 - Time Test

Sometimes the information we receive from your previous supplier isn't inline with what you believe to be true, or that may even be on your previous energy statement. Usually register '1' or 'N' relates to your daytime usage and the corresponding register '2' or 'Low' records your nighttime usage but this isnt always the case.

We only want to charge you for how much and when you actually use your energy, so to help us straighten things out we may ask you to conduct a 'Time Test'. A Time Test helps us deduce which register is actually advancing during the daytime, and which is moving during he night.


How to conduct a Time Test

All you need to do is to take two sets of readings during the same day, that are at least two hours apart - one in the morning and another in the evening. This has to be completed between the hours of 8:00am - 11:30pm with a minimum of a two hour gap.

For example, if you take a reading at 9am and another at 5pm the same day:

9:00am
Rate 1 = 33,000
Rate 2 = 14,568

5:00pm
Rate 1 = 33,020
Rate 2 = 14,568

In this example, you can see that Rate 1 has advanced 20 kWh during the hours of 9am to 5pm, therefore we can deduce that Rate 1 relates to the Day and Rate 2 is the Night.


Sending us the results

Once you've completed the Time Test if you could send the results along with the following:

  1. Photo of your electricity meter
  2. Copy of an energy statement from your previous supplier


Over to metering@so.energy and we'll investigate the issue for you.

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