I think my meter's faulty

If you think that your meter is faulty there are a few things you can do to see if your meter isn't working as it should.

Quick test

  1. The first thing you should do is switch off all the appliances in your home including any pilot lights
  2. Then check if the numbers on the meter's display are still moving

If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.

If the meter is still moving and you're 100% everything is switched off, then it could be faulty. If it's a gas meter, you might have a gas leak - report it immediately to the National Grid Gas Emergency line on 0800 111 999.

If you think your meter is running too fast

One way to see if your meter is running too fast or not is by performing a Usage Check on your meter. This involves taking a meter reading every week for 4-5 weeks. Using these reads, we can assess whether or not they're in-line with what we'd expect for your property.

I've done the tests, and I still think it's faulty

If you have done these tests and still believe your meter to be faulty please send an email to metering@so.energy or call us on 0330 111 5050 and we'll investigate this further for you.

More Advice?

Find out what Citizens Advice have to say about faulty meters.

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