If you think that your meter is faulty there are a few things you can do to see if your meter isn't working as it should.
If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.
If the meter is still moving and you're 100% everything is switched off, then it could be faulty. If it's a gas meter, you might have a gas leak - report it immediately to the National Grid Gas Emergency line on 0800 111 999.
One way to see if your meter is running too fast or not is by performing a Usage Check on your meter. This involves taking a meter reading every week for 4-5 weeks. Using these reads, we can assess whether or not they're in-line with what we'd expect for your property.
If you have done these tests and still believe your meter to be faulty please send an email to firstname.lastname@example.org or call us on 0330 111 5050 and we'll investigate this further for you.
Find out what Citizens Advice have to say about faulty meters.