My meter is going backwards

No energy meters should ever clock backwards, if you think that your meter does then we'll need to get this changed for you. The most common reason for this happening is from solar panels having been installed but the electricity meter not upgraded to handle the electricity being generated. When you’re generating electricity during daylight hours, your meter should just slow down or even stop when you’re generating more than you’re using but if your meter starts clocking backwards then we need to investigate this.

Please email us or call on 0330 111 5050 and we'll investigate the issue for you. Please note that there may be a charge if we need to exchange your meter.

For more information about this see:

Cookies help us deliver our services. By using our services, you agree to our use of cookies.