MPAN stands for Meter Point Administration Number. Your MPAN is the number that identifies your electricity supply. It is sometimes referred to as your 'S Number' or 'Supply Number'. It is the unique number that identifies the supply point to your home. The number is 13 digits long, (if it is shown in a 2 row box it is the bottom line - an example below with the numbers highlighted in yellow) and can be found on your electricity bill.
MPRN stands for Meter Point Reference Number. The MPRN is the equivalent for your gas supply. It is sometimes referred to as your 'M Number'. Can be between 6 and 10 digits long, and can be found at bottom of your gas bill (an example below with the numbers highlighted in yellow).
When you join So Energy, we will ask you to check these numbers before your 14-day cooling-off period ends. That’s to make sure we take over your home’s supply – and no one else’s.
These numbers can only be found on any energy statements, and should not be confused with your Meter Serial Number (MSN) which is the number on the physical meter!
If you’re a new So Energy customer, you’ll need to find an energy statement from your previous supplier. Once you have an old statement and have located your MPAN / MPRN, compare these numbers to the ones we have for you. If they don’t match, please call us on 0330 111 5050.
If you can’t find your MPAN and MPRN numbers, don’t worry. With a bit of help from you, we can work it out using a national database. To get started you’ll need to have a look at the front of your meter and jot down the MSN (Meter Serial Number). Once you’ve got this number, please call us on 0330 111 5050.