Refer a Friend Terms and Conditions

  1. 1.

    Referral Definitions

    1. 1.1.

      ‘We’ or ‘Us’ or ‘Our’ refers to So Energy.

    2. 1.2.

      Acceptance of key conditions: By participating in the our Refer a Friend Scheme (the “Scheme”), our existing customers (“Referrers”) and the friends that they refer (“Referred Friends”) are deemed to accept the following key conditions.

    3. 1.3.
      1. Eligibility: Referrers must be existing customers. Referred Friends must not have already signed up to us, be an existing customer already on supply with us, or have been a customer in the preceding 12 months, under any email address or alias. The Scheme is open to Referrers and Referred Friends who are residents of the UK. Over 18s only. We reserve the right to verify Referrers and Referred Friends, and require proof of eligibility. Must be on supply for Qualifying Product for at least 90 days from the contract start date. 

    4. 1.4.

      Personal Link: Every customer has a unique URL (“Personal Link”) which they can share with their friends and family. If you are customer of ours, your Personal Link can be found on your Refer a Friend tab on your online account portal (

    5. 1.5.

      Reward: The Reward will vary by campaign. The active campaign for a Referrer is shown on their Refer a friend page which can be accessed via their online account portal (

    6. 1.6.

      Sign Up Date: The date the Referred Friend registers for supply from So Energy using the Personal Link provided by the Referrer.

    7. 1.7.

      Switch Date: The date the Referred Friend is first supplied gas or electricity by So Energy.

    8. 1.8.

      Qualifying Product: Either a Dual Fuel or single gas or electricity energy tariff.

  2. 2.

    Referrals and Rewards

    1. 2.1.

      Registration: Once a Referrer has registered for the Scheme, they will receive a Reward for each Referred Friend that successfully switches their energy supply to us, subject to these conditions.

    2. 2.2.

      Qualification for Reward - Referrer: For a Referrer to qualify for a Reward, their Referred Friend must meet all applicable eligibility criteria and use the Referrer’s Personal Link to switch to a Qualifying Product. Referrals claimed retrospectively are not eligible and will not be rewarded. We are not responsible for failure to issue Rewards resulting from an incorrectly quoted Personal Link.

    3. 2.3.

      Qualification for Reward – Referred Friend: A Referred Friend who meets the eligibility criteria and results in the Referrer being entitled to a Reward will also be entitled to a Reward. A Referred Friend will not receive more than one Reward per property.

    4. 2.4.

      Cancellation: If the sign up to us by the Referred Friend is subsequently cancelled, this will result in the cancellation of the Referrer’s Reward and the Referred Friend’s Reward.

    5. 2.5.

      Notification: The Referrer will be notified by email once a Referred Friend has successfully come on supply and Reward has been earned.

    6. 2.6.

      Delivery: Rewards will be delivered to the Referrer and the Referred Friend on, or within 5 working days of the completion of cooling off period (fourteen (14) days after the day we email you to confirm that we accept your request for the Qualifying Product).

    7. 2.7.

      Advertising of Personal Link: Bidding on any of our related brand name, product name, variation, misspell is strictly prohibited across all search engines and social media platforms. This includes bidding on brand and generic terms, as well as broad match generic terms.

    8. 2.8.

      The method by which Referrers may refer shall be at the absolute discretion of us.

    9. 2.9.

      You are responsible for any tax implications resulting from receiving a reward. 

    10. 2.10.

      The Referred Friend agrees that their first name and first letter of surname, and annual saving on energy bill may be shared with the Referrer. The Referrer also agrees that their first name and first letter of surname may be shared with the Referrer.

    11. 2.11.

      By participating in the Scheme, Referrers and Referred Friends agree to use the Scheme in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorised to register as a Referrer or participate in the Scheme in any manner. Users may not participate in the Scheme where doing so would be prohibited by any applicable law or regulations.

    12. 2.12.

      We reserve the right to modify or amend at any time these Refer a Friend Terms and Conditions. Any amendments or new terms and conditions will be available on our website and the terms and conditions on the website at the time you use the Scheme will be the ones that apply. 

    13. 2.13.

      We reserve the right to remove the Scheme, in its entirety, at any point.

    14. 2.14.

      The particular Reward to which a Referrer is entitled will be that Reward advertised on to the Referrer on our website at the time of the Referred Friend’s comes on supply with us.  Rewards may change from time to time and different Users may be entitled to different Rewards. 

    15. 2.15.

      Every Reward advertised on our website will be subject to these Terms. In addition, the Reward will be subject to any specific or bespoke terms notified to you at the time you register for the Scheme.

    16. 2.16.

      Referred Friends may be subject to verification and we may delay issuing a Reward (or a Friend Reward) for the purposes of investigation. We may also refuse to verify and process any transaction that we deem, in our sole discretion, to be fraudulent, suspicious, in violation of these Terms and Conditions, or believes will impose potential liability on us, our subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.

    17. 2.17.

      Any decision made by us in respect of whether or not a Referred Friend has been successfully verified and a Referrer is entitled to a Reward shall be final and binding. 

    18. 2.18.

      Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Scheme or any portion thereof for any reason, or upon cancellation of a Referrers account for any reason, any unredeemed Rewards accumulated by the User are forfeited.  Rewards that have been added as credit to the User’s account is considered redeemed, and will be refunded to the User on termination of a Referrer’s account.

  3. 3.

    Personal Links

    1. 3.1.

      Personal Links should only be used for personal and non-commercial purposes.

    2. 3.2.

      If a Referrer provides a Personal Link to a Referred Friend by email, the email must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. By submitting the email addresses, the Referrer represents that he/she has their prior consent. 

    3. 3.3.

      Bulk email distribution, distribution to strangers, or any other promotion of a Personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in our sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the Personal Link. 

    4. 3.4.

      We have a no tolerance spam policy.

    5. 3.5.

      We have no obligation to monitor the content provided by Referrers; however, we may choose to do so and block any email messages, remove any such content, or prohibit any use of the Scheme.

    6. 3.6.

      Each Personal Link must be sent by the Referrer and must comply with applicable law. A Referrer who does not comply with the law, including anti-spam laws, shall indemnify us against any liabilities, costs and expenses it incurs as a result of such spam. 

    7. 3.7.

      Personal Links may not be posted or shared on review platforms such as, but not limited to Trustpilot and Google reviews, in order to protect the integrity of reviews. 

  4. 4.

    Suspension of the Referral Scheme

    1. 4.1.

      We may suspend your rewards account at any time should you be in breach of these terms and conditions.

    2. 4.2.

      If we suspend your rewards account for any reason, we may refuse to provide you the right to receive any Rewards.