Accessibility Statement For So Energy
This is an accessibility statement for So Energy.
Measures to support accessibility
So Energy takes the following measures to ensure accessibility of the So Energy website:
Assign clear accessibility goals and responsibilities.
Front-End Engineering accessibility guidelines are followed in all code reviews
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. So Energy is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of the So Energy website. Please let us know if you encounter accessibility barriers on So Energy:
Phone: 0330 111 5050
Visitor Address: 107 Power Road, London, W4 5PY
Postal Address: 107 Power Road, London, W4 5PY
Compatibility with browsers and assistive technology
The So Energy website is designed to be compatible with the following assistive technologies:
Keyboard navigation with all modern browsers across Windows and Mac OS
So Energy may not be compatible with:
Any browser which is older than its last 3 major versions
Accessibility of the So Energy website relies on the following technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your computer:
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure the So Energy website is accessible to all, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations of the So Energy website:
Carousel (homepage): The Trustpilot logo image has no alt tag. This is a reported bug, for which the Front-End Engineering team are investigating a solution.
So Energy assessed the accessibility of the So Energy website by the following approaches:
We do our best to ensure that you are happy with the service we provide you. However, sometimes things go wrong or don’t work in the way you might have expected. If this happens we make it easy for you to contact us so that we can hopefully rectify the situation as soon as possible. Alternatively, you can read more about making a complaint here.