We shall always ensure all personal data is collected in a fair and lawful manner and used only for specified purposes. We will always make sure that any personal data collected and held is relevant to the product or service provided. We will never hold personal data any longer than is necessary for the purpose and we will dispose of it appropriately when it is no longer required.
If you have any questions or concerns about this Policy, please email our data security team at firstname.lastname@example.org.
Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We will collect personal information about you during our sign-up process, when you get in touch with us, use our website or just as part of providing our services to you.
We may also be provided with your personal information by other parties.
We have set out below different categories of data that we may process and include some of the reasons why we need this information.
Apart from when required to (Vulnerability Data referred to above), we do not collect any Special Categories of Personal Data about you (this also includes details about your race, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We’ll only use your personal information where necessary and allowed to by law. Generally, this will be under one or more of the following circumstances:
If you have any questions or concerns about how we use your personal information, please email our data security team at email@example.com.
We’ll always contact you by the method we’ve agreed with you when you signed up to us.
We sometimes need to allow our service providers to process your personal information on our behalf for the reasons set out in this Policy or as otherwise required by law.
If you decide you want to change your marketing preference, you can change your preference in your So Energy online account or you can just send an email to firstname.lastname@example.org and we’ll update your preferences for you.
We may use 'cookies' to monitor how people use our website. Cookies help us to understand how our customers and visitors use our website so we can make improvements to its design, layout and functionality. Short-term cookies are also able to recognise your computer and remember non-personal information each time you use the site, so you can just pick up where you left off each time.
We make sure that these third parties won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
Occasionally, we may need to pass your information to our agents and service providers, this may involve people or organisations outside of the European Economic Area (EEA). The laws of some of the jurisdictions in which these people or organisations are located may not be as robust as those of the UK.
We follow strict security procedures to protect personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We recommend that you do not disclose your account login details to anyone. Please always remember to log out of your account when you have finished accessing your online account.
We review our practices for collecting, processing and storing personal information, including physical security measures, to guard against unauthorised access to systems and backups to prevent the loss of information. We will continue to enhance our security procedures as new technology becomes available.
We restrict access to personal information wherever possible to people who need to know that information to process it and who are subject to contractual confidentiality requirements.
We use encryption to keep your data private while in transit.
We regularly review our practices for collecting, processing and storing personal information, including physical security measures, to guard against unauthorised access to systems and backups.
We will only keep your personal information we collect for no longer than is necessary for the purposes for which we collected it. The length of time depends on the purposes for which we used it, or otherwise to meet or legal obligations.
We will delete any information as soon as we no longer have a valid reason to hold it. if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We may use 'cookies' to monitor how people use our website. Cookies help us to understand how our customers and visitors use our website, so we can make improvements to its design, layout and functionality. Short-term cookies are also able to recognise your computer and remember non-personal information each time you use the site, so you can just pick up where you left off each time.
A 'Cookie' is a piece of information stored on your computer that records how you've used a website. Don't worry they're completely anonymous and we don't store any personal information.
If you don't want us to use your cookies, you can change the settings of your browser preventing it from accepting cookies, or to notify you when a website tries to put a cookie on your computer. See www.aboutcookies.org for more information on deleting or blocking cookies.
Please bear in mind, if you do disable this function, you might not be able to use some of the products or services on our website.
You have various rights in relation to your personal information.
For the purposes of this Policy, “we”, “us”, "our" and “So Energy” means So Energy Trading Ltd. Unless otherwise stated, So Energy Trading is the Data Controller for your personal data.
Last updated: 24 May 2018