Rest assured we will always act with your interests in mind and not disclose any information to third parties unless required to by law or necessary to fulfil our duties as requested by you.
Under the Data Protection Act 1998, there are obligations on us about how we need to handle your personal information. We shall always ensure all personal data is collected in a fair and lawful manner and used only for specified purposes. We will always make sure that any personal data collected and held is relevant to the product or service provided. We will never hold personal data any longer than is necessary for the purpose and we will dispose of it appropriately when it is no longer required.
From time to time, we may use your information to:
When we contact you, we may use your information whether this is via electronic communication or if we visit in person.
The reasons we may allow other people and organisations to use your information:
We follow strict security procedures to protect personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We recommend that you do not disclose your account login details to anyone. Please always remember to log out of your account when you have finished accessing your online account.
From time to time So Energy may include hypertext links to sites which are created by individuals and companies outside of So Energy. We do this when there is a particular relevance to the topic you're reading about and the site we take you to. Whilst we endeavour to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
We may use 'cookies' to monitor how people use our website. Cookies help us to understand how our customers and visitors use our website so we can make improvements to its design, layout and functionality. Short-term cookies are also able to recognise your computer and remember non-personal information each time you use the site, so you can just pick up where you left off each time.
A 'Cookie' is a piece of information stored on your computer that records how you've used a website. Don't worry they're completely anonymous and we don't store any personal information.
If you don't want us to use your cookies, you can change the settings of your browser preventing it from accepting cookies, or to notify you when a website tries to put a cookie on your computer. Please bear in mind, if you do disable this function, you might not be able to use some of the products or services on our website.
Have a look at our cookies policy to find out more about cookies and how to manage them.
We may amend this policy from time to time. When that happens, we'll publish the amended version on our website. If you have any questions about our Privacy and Cookies Policy please email us at firstname.lastname@example.org