solar Terms
& Conditions

This informs you of our terms and conditions regarding our Solar products.

For Terms and Conditions signed prior to 14/02/24 click here.
For Terms and Conditions issued or signed prior to 15/04/26 click here.

If you're looking for our Smart Export Guarantee terms, you can find them here.

  1. So Energy Information‍
    1. So Energy is a trading name of So Energy Trading Limited. We are registered in England and Wales with company number 09263295. Our registered office is at Studio 2, Power Road Studios, 114 Power Road, London, England, W45PY. Our VAT number is 218402924.
  2. Scope of these Conditions‍
    1. These Conditions cover the terms and conditions on which we may sell, deliver and install a Solar PV, Battery Storage System and/or an EV Chargepoint to you. The Conditions apply to the full process including:‍
      1. The provision of an Estimate
      2. Completion of a Physical Inspection or Virtual Survey
      3. Provision of a Full Quote and the delivery and completion of the Works‍
    2. Please read these Conditions carefully. We have tried to write it in a way that is clear and easy to understand. If there is anything you do not understand in these Conditions, or if you have any questions about these Conditions, please get in touch with us via solar@so.energy or telephone 0203 467 6433.  
    3. Our installation service delivers a fully operational, compliant home energy generation system with Solar PV (photovoltaic) panels and may incorporate a battery storage system and/or an EV Chargepoint.‍
  3. Key Terms‍
    1. You should read all the Conditions before proceeding with Quote Acceptance, however we would like to draw your attention in particular to the following sections:‍
      1. Commencing services during a Cancellation Period (8. Cancellation Rights): This section applies if you ask that we start providing work to you during a Cancellation Period. Please note that if you do, you will lose your right to cancel once that work begins to be performed. ‍
      2. Cancellation of a credit agreement (8.9 Cancellation Rights): This section applies to any credit agreement entered into with our lending partner during the Cancellation Period. If you exercise your right to cancel, this credit agreement will be automatically cancelled.
      3. Cancellation Charges (8.14 Cancellation Rights): This section explains that if you cancel the Contract after the 14‑day Cancellation Period has ended, cancellation charges will apply (unless Condition 9.2, 10.2 or 16.3 applies). A £250 cancellation fee will be payable if you cancel more than 5 Working Days before the agreed installation date, and if you cancel within 5 Working Days of installation, you will also be liable for any reasonable costs already incurred or committed to in connection with your installation, which will be notified to you.‍
      4. So Energy is not automatically bound to provide the Works (6.7 Survey and Full Quote):  This section explains payment of the Inspection Fee and/or completion of the Virtual Survey, does not bind So Energy to carry out any Works on your property up until the point that we receive Quote Acceptance.  ‍
      5. Details of your Full Quote (7.4 Quote and Quote Acceptance: The Contract): This section explains the importance of ensuring that you are happy with all the details in your Full Quote before signing. If you have any questions about this, you should contact So Energy before signing. ‍
      6. Pre-Install Visit does not guarantee the Contract Price (10.3 The Works) This section explains that even if a Pre‑Install Visit is completed successfully, So Energy is not bound to deliver the Works for the Contract Price if issues are only discoverable once the Works have begun such as roof problems that require full access via scaffolding or electrical issues that could not reasonably have been identified earlier. If this happens, the process in Condition 9.3 will apply.‍
      7. Changing the scope of Works after Quote Acceptance (9. Changes to the Works): This section explains what to do if you want to make a change to the scope of Works after Quote Acceptance and the potential for there to be changes to the costs. 9.2 Changes to the Works also provides the circumstances in which reasonable additional costs may be required if it is identified that additional work is required. In both these sections, your cancellation rights are explained. ‍
      8. Additional scaffolding and bird mesh installation (12.6 Limitation of Liability): This section contains limits on what So Energy will be liable to you for if there is damage to roof tiles where scaffolding is needed to rest on your roof surface(s) or where bird mesh is to be fitted and additional scaffolding is required.‍
      9. Unexpected additional work (9.2 Changes to the Works): This section sets out the circumstances in which unforeseen or unexpected additional work may be required for an install and how we would discuss this with you. ‍
      10. Interest for late payment (14 Payment): In this section we set out how invoices must be paid and about our right to charge interest for late payment. ‍
      11. Permission from the Distribution Network Operator (“DNO”) (16. Distribution Network Operator Confirmation): This section explains that permission is required from the DNO before carrying out an installation and how this may affect your installation date if it is not received in time. Please note we will not be liable for any costs or inconvenience to you as a result of having to re-schedule dates as a result.‍
      12. Our liability to you (12. Limitation of Liability): This section contains certain limits on what So Energy will be liable to you for and what compensation you can recover from So Energy.
    2. Please be sure to familiarise yourself with these clauses (and the terms and conditions as a whole) before entering into a contract with us.
  4. Definitions
    1. The following definitions are used in these Conditions:
      1. "We" are So Energy Trading Limited (company number 09263295). Related expressions like "us" or "our" should be read accordingly.
      2. "You" are the person who is purchasing the So Energy Solar PV system and/or Battery Storage System and/or EV Chargepoint. Related expressions like "your" should be read accordingly.
      3. "Battery Storage System" means an energy storage device that stores electricity.
      4. “Cancellation Period” has the meaning set out in clause 8.
      5. "Commissioned" means that the Works have been completed and your Solar PV system and/or Battery Storage System and/or EV Chargepoint is operational.
      6. “Conditions” means these terms and conditions, and “Condition” is a reference to one of these terms and conditions.
      7. “Contract” means the legally binding agreement that comes into force when you issue a Quote Acceptance.
      8. “Contract Price” means the total price set out in the Full Quote payable by you, to us for the Installed Equipment plus any additional charges in accordance with these Conditions.
      9. “Distribution Network Operator (DNO)” means a company licensed to distribute electricity in Great Britain, from whom prior permission may be required before installing a system with an inverter larger than 3.68kW per phase of solar photovoltaic cells, or to connect multiple systems in a single postcode, or to install a battery system.
      10. "Energy" means electricity generated by your Solar PV system, used by your property, stored in your Battery Storage System or exchanged with the grid.
      11. "EPVS" means the Energy Performance Validation Scheme.
      12. “Estimate” means a proposal written by us which provides an estimation of the scope of the product and service you would be buying and an estimated performance of the product.
      13. “Full Quote” means our final proposal following the completion of the Physical Inspection or Virtual Survey that will provide the design that we propose to install at your property.
      14. "Handover Pack" means the handover pack we send you once your Installed Equipment has been Commissioned.
      15. "Inspection Fee" means the initial payment made by you for a Physical Inspection where applicable.
      16. “Installed Equipment” means any combination of Solar PV systems, Battery Storage systems, and EV Chargepoints, together with all associated components, fixtures, and ancillary equipment required to install, integrate, and operate those systems safely and effectively.
      17. "MCS" means Microgeneration Certification Scheme.
      18. "Minor defects" means minor damage (not being matters which only require redecoration or touching up) which does not affect the integrity of your property, or technical issues outside our control which do not affect the operation of the system or the installed hardware.
      19. “Pre Install Visit” means a visit to your property conducted when Quote Acceptance has been received following the completion of a Virtual Survey, where an inspection of the property will take place to confirm suitability for the proposed Installed Equipment.
      20. “Preliminary Works” means works we have identified will have to be carried out by you prior to the installation of the Solar PV and/or Battery Storage System and/or EV Chargepoint
      21. “Quote Acceptance” means a written or electronic confirmation of your acceptance of the Full Quote.
      22. "RECC" means the Renewable Energy Consumer Code.
      23. "SEG" means the Smart Export Guarantee, an energy export tariff provided by some energy suppliers.
      24. "Smart Export Tariff" means a tariff offered by a licensed energy supplier in relation to the SEG obligation.
      25. "Solar PV" means photovoltaics or solar panels.
      26. "Physical Inspection" means the technical assessment undertaken at your property by our surveyor to assess the suitability of your property for a Solar PV and/or Battery StorageSystem and/or EV Chargepoint installation.
      27. “Virtual Survey” means a process in which you collect and submit property specific information, including photographs to us for the purpose of providing a Full Quote and Contract Price.
      28. “Working Day” means any day other than a Saturday, a Sunday or a bank holiday as defined by the Banking and Financial Dealings Act 1971.
      29. "Workmanship Warranty" has the meaning given to it in clause 11.
      30. "Works" means the sale, delivery and installation of the Solar PV system and/or Battery Storage System and/or EV Chargepoint at your property as set out in the Full Quote.
  5. Estimate‍
    1. We may produce an Estimate for you based on an initial remote online analysis of your rooftop. This will provide important information about the Solar PV system and any other components included within our service and will state a provisional price for the system fully installed as well as providing an estimate of how much energy your system will generate, what type of financial savings and financial benefit the system could deliver. This provisional price may be subject to change as a result of the findings of the Physical Inspection or Virtual Survey.
    2. The figures detailed in the Estimate do not constitute a promise or guarantee of generation, savings or financial benefit.
  6. Survey and Full Quote‍
    1. To receive a Full Quote you must either;
      1. complete a Virtual Survey in accordance with Conditions 6.2;  or
      2. order a Physical Inspection, in which case you will be asked to pay the Inspection Fee in accordance with Condition 6.5; or.
    2. A Virtual Survey consists of you providing more detailed information on your property via an online form. It is quick and easy to carry out and is free of charge and we will rely completely on the information you provide in preparing the Full Quote.
    3. A Physical Inspection will be carried out by experienced agents who are skilled in assessing the condition and suitability of your property. If you are unsure on which option is best for you, please contact us to discuss the matter.
    4. A Physical Inspection involves one of our surveyor partners visiting your property to carry out a non-intrusive inspection of the condition of the property, take relevant measurements where possible and review the expected location of the solar panels and battery storage system.  A Physical Inspection is not a survey and in particular will not cover the condition of roof tiles, roof structure or your property’s electrical system.
    5. If you request a Physical Inspection and pay the Inspection Fee, we will arrange for one of our survey or partners to carry out the inspection.
    6. Please note that there may be defects or other issues with your property that are not identified by a Virtual Survey or Physical Inspection, and which affect our ability to carry out the works for the cost. Please refer to Condition 9.2 below
    7. The provision of an Estimate or the carrying out of a Virtual Survey or Physical Inspection does not oblige you to proceed with the Works and you may withdraw from the process at any time until you issue a Quote Acceptance (see Condition 8 Cancellation Rights, below).
    8. Should we determine, based on the information provided in either the Virtual Survey or the Physical Inspection, that your property is unsuitable for the installation of a Solar PV and/or Battery Storage System, So Energy will inform you of the reasons for this decision. If such determination is made following the Physical Inspection, So Energy will also refund the Inspection Fee.
  7. Quote and Quote Acceptance: The Contract‍
    1. If, on the basis of the Virtual Survey or Physical Inspection we consider that your property is suitable for the installation of a Solar PV and/or Battery Storage system, we will issue a Full Quote, containing the following information:
      1. details of the size, design and positioning of the Works. This may differ from the description of the Works provided within the Estimate.
      2. the Contract Price
      3. if you have paid a Survey Fee for a Physical Inspection, the Survey Fee will be deducted from the Contract Price
      4. details of any Preliminary Works and a timeline within which they must be completed
      5. details of manufacturers’ warranties on the equipment to be installed
      6. details on energy your system is expected to generate, what type of financial savings and financial benefit the system could deliver and how energy independent you can become. This information may differ from that provided within the Estimate.
    2. The figures detailed in the Full Quote are produced based on all the information we know at the time about your property including: roof space, shading impacts, your annual energy consumption profile and your latest electricity unit rates. Figures and projections of generation, savings and financial benefits are estimates only and do not constitute a promise or guarantee.
    3. The Full Quote is an offer from us to you to enter a legally binding contract with us and is valid for 30 (thirty) days from the date it is issued.
    4. It is important that you fully understand your Full Quote before signing, and that you are happy that all the information contained in the Full Quote is accurate and contain no errors. Should you have any questions relating to the Full Quote, its contents or these terms you should speak to us before signing by getting in touch via solar@so.energy or 0203 467 6433.
    5. If you decide to proceed with the works based on the Full Quote, you may issue a Quote Acceptance. This may be done via e-signature as requested by So Energy, via email to solar@so.energy or in writing and sent to our registered address (see Condition 21 Notices).
    6. Once you issue the Quote Acceptance, a legal contract is formed and both we and you are legally obliged to continue with the Works, in accordance with these terms and conditions.
    7. The Contract comprises the Full Quote, your Quote Acceptance and these Conditions. Any variations to the Works and/or to the Contract Price agreed in accordance with these Conditions will take effect as a variation to the Contract.
  8. Cancellation Rights
    1. If you have requested a Physical Inspection, you may cancel that inspection within 14 (fourteen) days of your request. However, if you have agreed for the Physical Inspection to take place within 14 days of your request, you may only cancel up to two (2) Working Days before the inspection has been scheduled to take place. If you cancel the Physical Inspection in accordance with this Condition, we will refund the Inspection Fee.
    2. You have the right to cancel the Contract within 14 (fourteen days) of the date we receive your Quote Acceptance (the “Cancellation Period”).
    3. In order to initiate cancellation, you must inform us with a clear statement, either in writing or via e-mail to solar@so.energy.
    4. If you cancel the Contract during the Cancellation Period then subject to Condition 8.6, we will reimburse you in full for any initial payments you have made including where applicable the Inspection fee.
    5. If you request that we complete the Pre Install Visit or start providing the Works during the Cancellation Period, you expressly acknowledge that you will lose your right to cancel once those relevant services have begun (unless Condition 9.2, 10.2 or 16.3 applies). You must confirm in writing that work may commence before your Cancellation Period expires.  
    6. Where goods or services have already been delivered or installed, if you wish to cancel you will remain liable for all reasonable costs incurred by us for any goods, services or provisions and for the subsequent returning of goods to the wholesaler where applicable. We will endeavour to keep these costs to a minimum and will follow legislation as required.
    7. In addition to your right to cancel during the Cancellation Period, you also have the right to cancel should we be in serious breach of our obligations set out in these Conditions.
    8. If any of the equipment, products or goods we supply are faulty, damaged or not fit for purpose at the time of delivery or if there are serious delays to our service your sole remedy will be one of the following: (a) reject the equipment, products or goods and receive a full refund before the installation starts; (b) to receive repair or replacement of the goods, provided that the cost of any removal or re-installation required is proportionate to the cost of the goods; or (c) receive a price reduction. You cannot seek the above remedies if you change your mind about purchasing any of the goods or services, or if you decide you no longer wish to have part of the Installed Equipment. Should this happen, Condition 8.6 will apply.
    9. If you have entered into a related credit agreement through us with our lender partner to fund your purchase and exercise your right to cancel during the Cancellation Period, the credit agreement will automatically be terminated upon cancellation, subject to the provisions contained in Condition 8.6.
    10. We will reimburse you within 14 (fourteen) days of receiving your cancellation any monies you are due with respect to your cancellation.
    11. Any reimbursements will be made to you via the same payment mechanism you used to pay the Inspection Fee or the Contract Price unless you request otherwise.
    12. In  the event that you enter into a lease agreement with Hometree Finance (HTG Finance Limited), this Agreement will immediately terminate and the terms and conditions of your agreement with Hometree Finance (HTG Finance Limited) shall take precedence over and supersede the terms and conditions of this Agreement.
    13. If any Preliminary Works are not completed within the time specified in the Full Quote or as otherwise communicated to you, we will have the right to cancel the contract. We will contact you before doing so, and may agree to extend the time for completing the Preliminary Works.
    14. If you cancel the Contract after the expiry of the 14 (fourteen) day Cancellation Period, the following charges will apply (unless Condition 9.2, 10.2 or 16.3 applies):
      1. If you cancel after the Cancellation Period but before 5 Working Days days prior to the agreed installation date you will be liable to pay a cancellation fee of £250.
      2. If you cancel within 5 days of the agreed installation date you will be liable to pay:
        1. the £250 cancellation fee; and
        2. all reasonable costs incurred by us up to the point of cancellation, including but not limited to the cost of goods delivered, re-stocking fees, scaffolding, labour or any other provisions already supplied or committed to in relation to your installation.
      3. We will inform you of any such reasonable costs incurred, and you will remain liable for the amounts due. We will endeavour to keep these costs to a minimum and comply with applicable legislation.
  9. Changes to the Works
    1. If you wish to make a change to the scope of Works following Quote Acceptance, you will need to consult with us. We may be able to accommodate such changes provided they are technically possible, any necessary provisions or permissions are in place and the relevant stock is available. Should we be able to accommodate the required change, there may be extra cost implications to be added to the Contract Price agreed in the Full Quote. Should this be the case, no further works will commence until we have outlined the cost implications of any changes required to you. If you agree to the changes and associated charges, you will be asked to confirm this in writing or via e-signature. If you do not agree to the changes and associated charges, you may cancel your contract.  However, in such circumstances we reserve the right to charge you for any services carried out or other costs incurred by us from Quote Acceptance to the point of cancellation as per Condition 8.6.
    2. If, following completion of a Pre‑Install Visit, we identify that the property is suitable for the installation of a Solar PV and/or Battery Storage System, but the specific system on which Quote Acceptance was received cannot be installed, then:
      1. we will provide a new Full Quote setting out the Solar PV and/or Battery Storage System that can be installed at the property, and we will require Quote Acceptance before continuing with the Works; or
      2. either party may cancel the Contract for the Works with no further obligations to each other.
    3. If we discover at any point following Quote Acceptance that:
      1. additional work is required, due to but not limited to, additional electrical, roofing or structural challenges that directly impact our ability to carry out the Works, or
      2. unforeseen additional charges are identified, and,
      3. with respect to 9.3.1 and 9.3.2, these could not reasonably have been identified through your Virtual Survey, Physical Inspection or Pre‑Install Visit (for example roofing‑related issues that could not be picked up without full access via scaffolding to a roof to lift or walk on tiles), or
      4. the property has changed from an electrical, roofing or structural perspective since the Quote Acceptance in a way that impacts our ability to safely or properly proceed with the installation, and you did not inform us of these changes.
    4. We will tell you and ask how you wish to proceed. In this instance we shall:
      1. agree with you any additional or varied works we need to carry out;
      2. agree with you any reasonable additional charges that may apply in these circumstances
      3. if applicable, issue a revised Full Quote which will need to be e‑signed before Works will continue; or
      4. if we are unable to agree to the necessary changes, we or you reserve the right to cancel the Contract.
    5. If this unexpected work causes a delay to the installation process, we will not be liable for any costs or inconvenience incurred by you as a result of having to re‑schedule a completion or installation date, except where the additional work could reasonably have been identified prior to the installation.
    6. If the Contract is cancelled in the circumstances described in 9.3.4, or where the additional works or charges arise because of changes to the property that you did not notify us about, we reserve the right to charge you for any services carried out or costs incurred by us from Quote Acceptance to the point of Cancellation.
    7. A successful Pre‑Install Visit does not make us liable to deliver the Works at the Contract Price where issues only identifiable during installation subsequently prevent us from completing the Works under the price in the Quote Acceptance.
  10. The Works
    1. The Pre Install Visit aims to identify the suitability of your property for the Solar PV and/or Battery Storage System we have quoted and will confirm the roof size, structure and its ability to carry a Solar PV system according to industry standard roof calculations. The Pre Install Visit will not identify the condition of the roof tiles. Should any concerns about the structure of your roof be identified, we will ask a structural engineer to review the calculations. We do not take any responsibility for the structural integrity of the roof, the compliance of the electrical system at the property or the condition of the property. Any structural, electrical or roofing pre works will be your sole responsibility.
    2. If your property is deemed completely unsuitable for a Solar PV and/or a Battery Storage System following the Pre Install Visit then you are able to cancel the contract at no cost. So Energy also reserves the right to cancel the contract under this scenario.
    3. The successful completion of a Pre Install Visit does not hold So Energy liable for delivering the Works at the Contract Price, if we identify once the Works have started (i) any structural or tile related roofing issues that could not reasonably have been identified without full access via scaffolding to a roof during the Pre Install Visit or (ii) any unforeseen electrical issues that were only identifiable once the Work had started, that subsequently prevent us from completing the works under the price in the Quote Acceptance. Should this scenario arise, see Condition 9.3.
    4. All equipment related to, incorporated within or included as part of the Installed Equipment we supply will: (a) be new (unless otherwise stated clearly and upfront to you and agreed with you) and fit for purpose; and (b) operate as we have described.
    5. The Works will be carried out by specialist installers, who may be our employees, agents or subcontractors. So Energy will take full responsibility for the acts of our installers, irrespective of whether they are employees, agents or subcontractors.
    6. The works will be carried out in a competent and professional manner, and in accordance with all relevant laws, regulations and industry standards including the electrical standards as set out in MCS MIS 3002, NIC/EIC 18th or any subsequent versions of those publications and applicable health and safety requirements.
    7. Should any power cables be identified, either through a Physical Inspection or Pre Install Visit or otherwise, that run to your property and that could cause a safety concern for the erection or use of any scaffolding, we will organise for the DNO to apply protective shrouding to the relevant cables and confirm whether this may impact the installation dates provided. We will not be liable to you for any delays, inconvenience or costs arising from such circumstances.
    8. Upon completion of the Works, we shall give you a full Handover Pack for your Installed Equipment. The Handover Pack will contain instructions for care and maintenance, and details of any manufacturer warranties on the equipment installed.
    9. Title and ownership of the Installed Equipment shall pass to you once we have received the Contract Price in full. You shall be responsible for all care, maintenance and insurance of the Installed Equipment from that point. We reserve the right to access the Installed Equipment in order to remove or collect the system if payment in full of the Contract Price is not received by us in accordance with Condition 14.
    10. If, after Quote Acceptance, you request that the installation be delayed, we will endeavour to accommodate your request where reasonably possible.
    11. If the requested delay results in the installation taking place more than three (3) months after the Quote Acceptance, we reserve the right to review and adjust the Contract Price to reflect any changes in the underlying costs of delivering the Works.
    12. Where a price adjustment is required, we will issue a new Full Quote. No further Works will be scheduled or carried out until you accept the revised Full Quote.
    13. If you do not accept the revised Full Quote, either party may cancel the Contract with no further obligation to the other, except that we reserve the right to charge you for any services carried out or costs incurred by us between Quote Acceptance and cancellation as per Condition 8.14.
  11. Our Workmanship Warranty
    1. We warrant that the Installed Equipment and the Works shall be free from defects for a period of 5 (five) years following the date when the Installed Equipment was Commissioned (the "Warranty Period") (our “Workmanship Warranty”).
    2. If you notify us of a defect with the Installed Equipment or the works that appears within the Warranty Period then we shall (at our option) repair or replace the components or reconduct the Works. A cosmetic issue shall not be considered a defect (for example, wear or discolouration of components, or aesthetics of array layout).
    3. Our Workmanship Warranty shall not apply in situations where: (a) You have failed to operate and/or maintain the Installed Equipment in accordance with our written directions set out in the Handover Pack or other documentation provided; (b) You tamper with, or you allow any third party to tamper with, adjust or work on parts or any part of the Installed Equipment; or (c) Your property and/or the Installed Equipment is subjected to damage occurring through natural disasters, extreme weather, acts of God or due to human/wildlife intervention, accident or negligence that is not caused by us.
    4. Our Workmanship Warranty is insurance backed (see Condition 13).
  12. Limitation of liability
    1. If either party suffers any loss or damage as a result of the other party’s breach of these  Terms or negligence, the other party’s total liability to the suffering party shall be limited as follows:
      1. where the loss arises solely in connection with a Physical Inspection, to an amount not exceeding the Inspection Fee.
      2. where the loss arises in connection with the Works, to an amount not exceeding the Contract Price.
    2. Where multiple related events give rise to loss or damage, the total liability of the other party for all such events shall not exceed the applicable limit stated above.
    3. We will not be liable to you for: (a) any loss or inconvenience due to circumstances beyond our control (such as inclement weather, or unavailability of personnel or equipment) ; (b) any loss which was not or could not have been reasonably foreseen by you or us when the contract was formed; (c) any loss that was not caused by any breach on our part.
    4. Should the Physical Inspection, Virtual Survey or Pre Install Visit identify that the property has no felt lining in your roof, So Energy will not be liable for any damage caused by water or dirt ingress into your loft area and a waiver will need to be signed by you if you would still like to continue, confirming your acceptance of this.
    5. Subject to your mandatory protections provided at Condition 8.8, neither you nor we will be liable to the other for any indirect losses which arise under these Conditions. “Indirect losses” means losses which happen as a side effect of the main loss or damage.
    6. Should the installation require scaffolding to rest on your roof surface or surfaces or you wish to have bird protection fitted to your Solar PV which requires additional scaffolding, unless caused by negligence, we will not be liable for the replacement or cost of any broken tiles which are caused as a result of this Condition.
    7. Notwithstanding any other provision of these Conditions, the liability of the parties shall not be limited in any way in respect of the following: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other losses which cannot be excluded or limited by applicable law.
  13. Insurance backed Workmanship Warranty and Deposit Protection
    1. Our Workmanship Warranty is insured by the "IWA" scheme. By entering into the Contract, you consent to us registering your name, address, details and value of the relevant Installed Equipment with the IWA administrators. You will be issued with a warranty assurance certificate and number.
    2. In the unlikely event we cease trading you will be entitled to the following protections according to the terms described in your insurance policy: (a) any deposit or initial payment you have made will be refunded under the insurance policy excluding the Inspection Fee; and (b) any Works completed or in progress will be covered and fulfilled through the insurance policy (including any of our outstanding obligations) at no extra cost to you.
    3. You should read your insurance policy in full.
  14. Payment
    1. In exchange for the goods, service and Works carried out, you must pay us the Contract Price for the Works as set out in the accepted Full Quote together with any amendments in accordance with Condition 9 and/or Condition 10 of these Full Quote Terms.
    2. Once the Works have been completed and Commissioned you will be invoiced for the full remaining balance of the Contract Price.
    3. Our invoice must be paid in full even if there are outstanding Minor Defects.
    4. If you notify us of Minor Defects following completion of the Works, we will endeavour to remedy them within a reasonable time.
    5. Payment of the invoice will either:
      1. be made by you using the details in the invoice by the due date specified on the invoice; or
      2. be made to us directly by the finance provider if you have entered into a credit agreement with a finance provider introduced by us in order to fund the final payment. Please refer to the terms of your contract with the finance provider in relation to the details of your credit agreement with them including your repayment obligations to the finance provider. You are liable for all amounts owing under these Terms.
    6. If the credit agreement is cancelled, then subject to the terms of the 1974 Consumer Credit Act, the contract balance will become immediately payable to us. Please note that you are ultimately responsible for the final payment and all other payments due to us under these Terms and if your credit agreement is cancelled these amounts will become immediately due. This does not affect your statutory rights.
    7. Payment deadlines and late payment: Our invoices must be paid within 10 (ten) calendar days from the date of the invoice. If you do not make payment in full within the time set out in the invoice, then we reserve the right to charge you interest at the rate of 2% above the Bank of England base rate. We will also be entitled to recover any additional costs or legal action taken due to your late payment.
    8. Payment via lender partner: If you are purchasing the Installed Equipment through a related credit agreement with our lender partners, then your payment arrangements will be set up with them directly and you will not be required to pay us directly for the Works. Our lender partners will pay us for the remaining balance subject to you confirming that you are satisfied with the Works by signing or e‑signing a satisfaction note.
    9. If the lender partner declines your request for a credit agreement, either party may cancel the contract for the Works with no further obligations to each other.
    10. Where the Works are being funded through a loan or finance agreement:
      1. We will not commence or progress with the installation until all loan documentation has been duly signed and the loan has been executed. Any delays in completing such documentation may result in a revised installation schedule.
      2. You must not unreasonably withhold or delay signing the satisfaction note required by the lender. You agree to sign the satisfaction note within six (6) months of the loan agreement being executed to ensure the continued validity of the loan. If you fail to sign the satisfaction note within this period, or if you unreasonably refuse to do so, you will be liable to pay So Energy the full outstanding balance of the installation costs directly.
    11. Your Quote, the Quote Acceptance and these terms and conditions constitute the entire contract between us in relation to your installation. Neither party is entitled to offset any obligations or liabilities under that solar installation contract against claims that may exist under any other agreement between them.
    12. Payment of our invoice is expected by bank transfer (BACS) using the bank details contained within the invoice, or by agreed card providers.
  15. Consents and Permissions
    1. You are responsible for ensuring that any permissions or consents required for your installation are in place prior to the Works starting (including planning, landlord, or listed building consents).
    2. Should the relevant permission not have been sought, we reserve the right to recover any and all reasonable costs incurred by us for any goods, services or provisions relating to the Works, particularly if this requires system removal.  
    3. By entering into the Contract, you are warranting that you are the owner of the property or have the express permission of the owner and that you have all necessary permissions and consents in place prior to the commencement of the Works.
    4. You are responsible for notifying your home, buildings, and contents insurer that you will be adding the Installed Equipment to your property.
    5. You are responsible for ensuring you, or a person confirmed by you (who is older than 18 years old) is available at the property on scheduled appointment dates provided to you to complete the Physical Inspection, Pre Install Visit, Scaffolding erection or the Works. If an appropriate person is not present at the property at the scheduled appointment times without providing at least 48 hours prior notice, you will be liable to pay missed appointment or revisit fees.
    6. You must provide our personnel with full, safe and unobstructed access to all areas of the property necessary to carry out the Physical Inspection, Pre Install Visit or Works. Failure to provide such access may cause delays, additional revisit charges or termination of this agreement.
    7. During the installation Works you shall not, and shall not allow any third party, to interfere with any part of the Installed Equipment or to hinder the carrying out of the Works.
  16. Distribution Network Operator Confirmation
    1. We will handle all necessary DNO applications following Quote Acceptance. You may be required to sign a letter of authority to confirm you are happy for us to handle this on your behalf.
    2. DNO approvals are subject to a lead time specified by the relevant DNO for the region in question over which we have no control. In the event that prior approval from the DNO is not received in time for the proposed installation date, the installation may need to be delayed, and we will not be liable for any costs or inconvenience incurred by you as a result of having to re-schedule an installation date.
    3. If the DNO application process results in (i) a delay to the installation date, (ii) a charge for the connection request, or (iii) network upgrade charges being presented by the DNO to complete additional works required to accommodate the proposed installation, we will notify you and agree to one of the following options:
      1. Pay the DNO network upgrade charges as part of your installation via an invoice issued by So Energy.
      2. Proceed with the installation with an export limitation set to 3.6 kWp while awaiting the outcome of the DNO application. Following confirmation from the DNO, the export limitation will either be removed (if approval is granted for higher export capacity) or will remain permanently in place (if higher export is not approved).
      3. Re-design and re-quote your system to reduce the array size so that it does not exceed an export capacity of 3.6 kWp.
      4. Cancel the Contract.
  17. Smart Export Tariffs
    1. Following Commissioning of the Works we will provide you with a completed MCS certificate. This will be required to make any applications for a valid Smart Export Tariff with "SEG” obligated energy suppliers.
    2. You are not obliged to enter any contract with us for your Smart Export Tariff and should consider each option carefully.
    3. So Energy is obliged to offer a Smart Export Tariff as a SEG obligated supplier. Our Smart Export Tariff rates are published annually, and the terms of this tariff may vary at the time of application. Please refer to your Full Quote for more information about our Smart Export Tariff or contact us if you have any queries.
    4. To be eligible for a Smart Export Tarff you must have an installed and functioning smart meter, and you agree to enable your Smart meter to send us half-hourly readings (and consent to us using these readings) until the date on which you switch to another SEG Licensee. Should a smart meter not be installed by the time the Works are completed, So Energy will only pay for exported energy from the point at which a smart meter is installed and functioning, and payments will not be backdated.
  18. Damage to property
    1. Subject to Condition 12.3, we shall repair or remedy any damage to your property that is caused by our sub-contractors' failure to carry out the Works in a professional manner and to the best of their skill and care. However, if you decide minor redecorations or touching up are necessary following the Works, these shall be your responsibility.
  19. Eligibility
    1. By accepting any of the Conditions, you confirm you have the authority to enter into the Conditions and you are at least 18 (eighteen) years old.
  20. Data
    1. We will only use your personal data in accordance our privacy policy, which is available here: https://www.so.energy/privacy.
  21. Notices
    1. All notices served under these Conditions shall be in writing and shall be sent to the respective parties at the following addresses, or to such other addresses as may be designated by the parties in writing from time to time in accordance with this Condition 21, by hand, by email as a PDF attachment, by registered mail, postage prepaid, or by express courier service, service fee prepaid.
      1. To So Energy Trading Limited (by mail): FAO: Solar Team So Energy Trading Limited, Studio 2, Power Road Studios, 114 Power Road, Chiswick, W4 5PY
      2. To So Energy Trading Limited (by e-mail): solar@so.energy ‍
    2. All notices shall be deemed received (a) if given by hand, immediately, (b) if by email, the second Working Day at 9am following transmission, (c) if given by registered mail, the second day following posting, or (d) if given by express courier service, the second day following dispatch.
  22. Complaints Procedure
    1. If you have a complaint or dispute, please contact us in the first instance so we can attempt to resolve the issue or dispute informally. Please see our Complaints Policy on our website at www.so.energy for more details.
    2. If we are unable to resolve the issue or dispute informally, we will discuss with you the most effective way of resolving the issue using mediation or arbitration dependent on the nature of the dispute.
    3. If you are unsatisfied with any resolution offered by us to resolve a complaint or dispute you have the right to escalate the issue through our Consumer body RECC, which provides an independent dispute resolution service and can mediate on your behalf. If you register a complaint or dispute with RECC, it will be allocated to a caseworker who will communicate with both parties and attempt to resolve the dispute. RECC is certified through the Chartered Trading Standards Institute as an alternative dispute resolution provider. You can find more information on the RECC website.
  23. Additional Conditions
    1. We may transfer, subcontract, assign or novate any or all of our rights or obligations under the Conditions without your consent. This will not affect your rights under the Conditions.
    2. You may not transfer or assign or novate the Conditions or any of your rights under it without first obtaining our written consent.
    3. If any part of these Conditions is declared invalid or is void or unenforceable, the validity of the rest of the Conditions will not be affected.
    4. Notices to you under these Conditions will be sent by post or hand delivered to the address on which we have provided an Estimate or Full Quote, or in the case of email to the last known email address that you have provided. We will treat such notices as having been received 2 (two) days after we have sent it to you unless we receive evidence to the contrary.
    5. If we do nothing, or delay taking action, if you breach the Conditions, we will still be entitled to take prompt action to enforce a similar or subsequent breach of the Conditions by you.
    6. The laws of England and Wales apply to these Conditions as appropriate to the location of the property. If the location of the property is in Scotland, the laws of Scotland shall apply.
  24. So Energy registrations and accreditations
    1. So Energy Trading Limited is authorised and regulated by the Financial Conduct Authority and our firm reference number is 935278. We act as a credit broker not a lender and offer consumer finance from a lender.
    2. We are members of the Microgeneration Certification Scheme (“MCS”), our MCS certification body is NAPIT and our certification number is 33474. Membership of MCS represents full compliance to industry standards and verifies our ability to deliver a consistently high quality, compliant service.
    3. We are also members of the Renewable Energy Consumer Code ("RECC"), and our certification number is 00071294. As members of RECC, we agree to comply with the scheme rules and code of practice of RECC membership. For more information about RECC see www.recc.org.uk.
    4. We are also members of the Energy Performance Verification Scheme (“EPVS”) and our certification number is 16208266881331. The EPVS scheme ensures that any power generation, savings or return calculations have been correctly calculated and are consistent with industry standards and are made using reliable and verifiable sources.