What to do in an emergency

 


If you smell gas

If you suspect you have a gas leak or if you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.

Do
  • Open doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
Don't
  • Switch lights on or off, use doorbells, mobile phones or use any electrical switches.
  • Smoke, light a match or use any other kind of naked flame.
  • Go back into your home until you've got the all-clear.

Power Cut


If you experience a power cut you need to call your electricity distribution company. They look after the cable connecting your home to the national grid.

You can call the 24 hour electricity hotline on 105 and you'll be automatically redirected to the local distribution company free of charge.


Alternatively you can find your local distribution company on www.energynetworks.org or from the list below:
Area Distribution Company Power Loss General enquiries
East UK Power Networks 0845 601 4516 0800 316 3105
East Midlands Western Power Distribution 0845 724 0240 0800 678 3105
London UK Power Networks 0845 601 4516 0800 316 3105
Merseyside & North Wales Scottish Power 0330 101 0444 0800 001 5400
West Midlands Western Power Distribution 0845 724 0240 0800 678 3105
North East Northern Powergrid 0845 070 7172 0800 668 877
North West Electricity North West 0800 195 4141 0800 195 4141
South Scotland Scottish Power 0330 101 0444 0800 092 9290
South East UK Power Networks 0800 048 3516 0800 316 3105
South Scottish and Southern Energy 0800 072 7282 0845 601 4516
South Wales Western Power Distribution 0845 601 3341 0800 678 3105
South West Western Power Distribution 0845 601 2989 0800 678 3105
Yorkshire Northern Powergrid 0845 070 7172 0800 375 675
Independent Independent Power Networks Ltd 01359 243 311 0800 013 0849
Independent ESP Electricity Ltd 01372 377 996 0800 731 6945
Independent Energetics Electricity Ltd 01698 404 949 0800 804 8688
Independent The Electricity Network Company Ltd 01359 243 311 0800 032 6990
Independent UK Power Networks (IDNO) Ltd 0845 601 4516 0800 171 2012
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